Tech Support Analyst

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Elevar

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Google Analytics • Conversion Optimization • eCommerce • Data Analysis • User Experience

11 - 50

Description

• Hey, we're Elevar (recently acquired by Buxton). We help direct-to-consumer (D2C) brands like Vuori, SKIMS, Glossier, and thousands of others on Shopify supercharge their conversion tracking and analytics. • Our server-side conversion tracking technology transforms shopping behavior into structured, trackable events with attribution, resulting in near 100% conversion accuracy. • This unique approach helps our customers generate more revenue from their site and existing marketing campaigns, without changing anything (Product Value ROI for the win!). • But -- we aren't helping as many D2C brands as we could and should be. And that's where you come in. • We're on the hunt for a Tech Support Analyst to join our growing team. • Key Responsibilities: • Support Shopify merchants with advanced ecommerce tracking solutions, focusing on behavior analytics. • Provide expert technical support to internal teams and external partners on ecommerce tracking issues, with a strong emphasis on Google Tag Manager, Shopify backend, GA4, and Facebook Business Manager. • Investigate and resolve complex tracking discrepancies, ensuring data accuracy and reliability across all platforms. • Collaborate closely with cross-functional teams to design and execute tracking strategies aligned with business objectives. • Continuously monitor tracking performance, proactively identifying opportunities for optimization and enhancement. • Document tracking configurations, best practices, and troubleshooting procedures, providing training and guidance as needed.

Requirements

• Minimum of 3 years of hands-on experience in ecommerce behavior analytics tracking. • Proficiency in Google Tag Manager, Shopify backend, GA4, and Facebook Business Manager is essential. • Deep understanding of ecommerce tracking principles and methodologies, with a focus on behavior analytics. • Strong technical aptitude, including proficiency in JavaScript, HTML, and CSS. • Experience working with large datasets and conducting advanced data analysis. • Excellent communication and collaboration skills, with the ability to work effectively across teams. • Self-motivated with a relentless drive for continuous improvement.

Benefits

• Benefits effective the first day of the month following hire date! • Health benefits, company-paid long-term disability, voluntary short-term disability, company-paid Life and AD&D insurance, voluntary supplemental Life insurance (employee/spouse/child), and health and dependent care flexible spending accounts all effective the first day of the month following the month of hire. • Free Virtual Medical Visits for employees and dependents enrolled in a medical plan. • Quarterly enrollment 401(k) Savings and Investment Plan with 50% company match up to 6% of the employee contribution. 100% vested in only 3 years! • Front-Loaded Paid Time Off (PTO) • Employee Assistance Program