Senior Vice President - Chief Claims Officer

November 6

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EMC Insurance Companies

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1001 - 5000

Description

• Develops, enhances, and implements a comprehensive claims strategy aligned with the organization’s goals and objectives • Directs, oversees, and provides strategic leadership for all of the company’s claims operations and is accountable for attainment of the company’s claims goals and objectives • Develops and deploys enterprise-wide strategic plans for all claims handling functions, including long term strategy and short term tactical goals for the department • Responsible for the company’s handling of all claims in a manner that complies with state and federal laws and avoids bad faith exposures • Sets the company’s claims reserve philosophy, maintains a consistent EMC claims reserving process, and ensures adequate claims reserve levels • Determines the standards for the claim audit program and the schedule of claim audits • Ensures the development of technical trainings enable claims team members to perform at the highest level • Develops and implements a talent strategy across the portfolio of functions to achieve goals. • Supports and empowers people leaders and team members to accomplish objectives and to advance the multiyear strategies and annual priorities, goals, and action plans • Partners with various corporate office departments to ensure that the claims function supports the overall strategic direction of the company • Directs and oversees multiple business initiatives and operational strategies in support of the company's corporate annual and multi-year strategic plans • Develops and oversees practices and procedures for the claims departments to collaborate with underwriting and loss control to improve their efficiency and effectiveness • Promotes and delivers a continuous improvement claims culture that can deliver a superior customer experience, while mitigating loss and loss adjusting expenses • Ensures that the budget for the department is set at a level that balances efficiency, effectiveness, and service levels • Maintains awareness of changes in the law or culture that may impact claims handling or reserving practices, and anticipates solutions to emerging risks • Fosters an environment of collaboration within the team and with other teams and profit centers. • Collaborates with IT on the evaluation of claim technology solutions and, when needed, the implementation of that technology • Keeps abreast of emerging technologies and industry best practices related to claims management to streamline processes and enhance the claims experience for customers • Ensures the effective introduction and integration of data analytics and reporting tools across Claims to identify trends, monitor claims performance, and make data-driven decisions • Develops and maintains external relationships with customer constituents, professional organizations, reinsurers, intermediaries, rating organizations, and others • Collaborates with external vendors to enhance claims handling efficiency and reduce costs while maintaining service quality • Identifies potential strategic partners and alliances and builds strong relationships to expand core product lines or to bring new product lines to the organization • Stays abreast of evolving laws, regulations, and industry guidelines impacting claims handling. Ensures the claims department is in compliance with applicable legal and regulatory requirements • Leads the development and enforcement of policies and procedures to ensure compliance with all applicable legal and regulatory requirements

Requirements

• Bachelor’s degree, preferably in a business or insurance related field • Juris Doctorate with bar admission in at least one state preferred • Ten years of claims leadership experience in a property and casualty insurance company • Insurance-related professional designations preferred

Benefits

• Outstanding benefits with life, medical, dental, vision and prescription drug coverage • Competitive paid time off plan and a full day of volunteer time off annually • Financial incentives, including a 401(k) plan match, pension plan, OneEMC bonus plan and recognition and anniversary awards • Professional development and growth opportunities, including tuition reimbursement • Wellness initiatives to improve team member well-being and reduce health insurance costs • Flexibility to dress for your day and opportunities for alternative work arrangements