Customer Service Representative
Yesterday
🇺🇸 United States – Remote
💵 $26 - $32 / hour
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
Description
• Answer Inbound Calls from customers/clients with questions concerning and/or related to their account. • Respond to all customer inquiries by utilizing information learned during training and resources available. • Identify customer needs to ensure the customer is provided complete and accurate information. • Acknowledge and resolve customer complaints and difficult situations. • Process required transactions via web-based applications. • Maintain a thorough knowledge of the company and client programs, policies, and technology. • Communicate effectively in a warm and empathetic manner. • Provide support to other positions/operations in cases during heavy workloads or absences.
Requirements
• Must be at least 18 years of age or older. • Must have a High School Diploma, or equivalent. • Six months minimum experience in call center, customer service and/or dispatcher experience. • Customer Service experience. • Working knowledge with computer and Windows personal computer applications.
Benefits
• Vacation, Sick Time, and Holiday Pay • Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one) • 401K
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