Senior Customer Success Manager

3 days ago

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Envisio

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Strategy Management Software • Performance Management Software • Task Management Software • Strategy Implementation Software • Open Data

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Description

•Build meaningful, multi-threaded relationships at Envisio’s customers through quarterly business reviews, annual executive reviews, engaging emails, and in-person meetings (when appropriate) •Manage a customer base to drive adoption, drive growth, increase revenue, and reduce churn •Partner with customers to develop meaningful plans that fuel their long term goals •Partner with Implementation Consultants to ensure a seamless transition from Implementation to Adoption •Analyze engagement data and research what customers need, in order to make quality recommendations during quarterly business reviews •Guide and enable customers to transform (to mature) over time how they manage their strategic plans and performance measurement, through the use of Envisio’s software and professional services •Upsell products and services to customers that enable them to mature and grow, leveraging our internal Performance Coaches •Celebrate goal achievement •Encourage training and webinar attendance for continued growth •Conduct renewals management on time •Generate customer referral lead opportunities for Sales •Work with the Product Team to champion customer insights and stories, shaping future product improvement •Share Customer Success stories across the organization so they can be told to the Envisio community through stories, webinars, case studies, and blog posts

Requirements

•4+ years experience as a Customer Success Manager, may include some years as Account Management / Sales •Experience in a SaaS company; ideally GovTech •Impeccable written and oral communication skills; you’re talking to our customers •Confident working with executive leadership at the customer •Analytical; you leverage data in all of your decision making •Highly organized; your calendar reminders have calendar reminders •Results oriented; you always have your next goal in mind, and a plan to get there •Willing to travel up to 4 times a year