Customer Support Engineer II

October 17

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Fivetran

WebsiteLinkedInAll Job Openings

Data Integration • ETL • data pipelines • ELT

1001 - 5000

💰 $565M Series D on 2021-09

Description

•Fivetran Support partners with customers for a best-in-class experience. •CSE ensures customer success through technical challenges. •Role requires working during fixed night IST hours (5PM-2AM or 7PM-4AM shift).

Requirements

•Total relevant work experience - 5+ yrs •Strong Customer Advocacy skills •Excellent written and verbal communication skills in English •Highly developed, process-oriented skills for troubleshooting, problem solving, and issue resolution •Good teaming skills with a passion for building a positive culture where we leave our ego at the door •Ability to work in a fast-paced, highly collaborative environment, and function in global arenas •Excellent analytical skills and strong attention to details •Basic ability to read and understand Java/ C++ (any programming language) and experience in reading and analyzing Java stack traces and exceptions •Intermediate to advanced level understanding of networking fundamentals and the TCP/IP model •Intermediate to advanced level experience with databases (SQL/NoSQL , Oracle,Postgres, Mysql, SQL Server, SAP Hana) . •Experience building or troubleshooting APIs •Understanding of Data Warehousing fundamentals and concepts •Experience in various operating systems such as Windows, UNIX/Linux •Comfortable navigating Github and submitting Pull Requests

Benefits

•100% employer-paid medical insurance •Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off •RSU stock grants •Professional development and training opportunities •Company virtual happy hours, free food, and fun team-building activities •Monthly cell phone stipend •Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.