IT Support Engineer

November 9

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Fortis Games

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video games • games • gaming • social games • interactive entertainment

201 - 500

Description

• Who we are • At Fortis Games we aspire to make great games that bring people together while redefining how game companies work. • We believe in building a sense of belonging through our games, their communities, and how we operate and treat each other. • We are an early but mighty organization with a leadership team of game industry veterans. There are many opportunities for you to have a big impact on the products we’ll be making as well as the overall direction of the company. • This role will focus on providing various support aspects for team members and business partners within the geographical region but will also include remote support of other regions as needed. • Maintain and support various systems within the tech stack. • Collaborate with local leads and teams to identify and deliver on their needs. • Manage setup and recovery of laptops, IT equipment, and software for staff transitions. • Act as a regional expert, ensuring compliance with local laws and regulations in strategy and execution. • Identify, onboard, and work with local vendors to meet equipment and software needs. • Engage in regional project tasks, tracking progress in tools like Zendesk, ClickUp, JIRA, Confluence, and Google Workspace. • Build relationships to execute projects with high quality and on schedule. • Maintain clear communication with internal/external stakeholders and keep project documentation up to date.

Requirements

• Technical Support Experience: Proven experience supporting remote teams, proficient with Mac and Windows, IT and AV support for both, office and remote staff. • Vendor and Partner Management: Skilled in vendor coordination, sourcing, and procurement to meet tight timelines. • Project Management: Capable of managing multi-stakeholder projects with solid documentation skills for BAU processes. • Staff Onboarding and Offboarding: Effective onboarding (hardware setup, software access) and offboarding (hardware recovery, access revocation). • Systems and Tool Expertise: Proficient with Zendesk, Google Workspace, Slack, Zoom, Okta, JAMF, Intune, and asset management tools. • Networking Knowledge: Basic IT networking and experience with Cisco Meraki. • Game Development Environment: Experience working in a game development environment is a plus • Soft Skills: Strong communication, organizational, and critical thinking skills, and adaptability in a fast-paced environment.

Benefits

• We strongly believe we are changing how games studios operate and at the core of what we do is making great games that create a connected community • We're not just about making Games Where You Belong. We're also about building communities where our people belong. That’s why Fortis is a thriving environment that celebrates diversity, embraces inclusivity, and fosters growth. • Build and grow with a seasoned team of accomplished talent who have left an impactful mark in their disciplines, both in and out of gaming.