Business Systems Analyst - CRM

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Fortive

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Professional Instrumentation • Industrial Technologies • Healthcare Solutions • Precision Technologies • Software-Enabled Workflow Solutions

10,000+

💰 Post-IPO Equity on 2020-03

Description

• Are you passionate about optimizing CRM systems to drive business success? Join our dynamic team as a Business Systems Analyst - EMEA, specializing in CRM Solutions, where you’ll play a pivotal role in transforming how our organization leverages CRM technologies to enhance business processes and customer relationships. • In this impactful role, you’ll collaborate with cross-functional teams, dive deep into business requirements, and spearhead system enhancements to ensure seamless CRM operations and innovation. Working under limited supervision and adhering to all applicable laws, regulations, and ASP policies, you’ll contribute to shaping the future of our CRM capabilities while enjoying the opportunity to make a real difference in a global environment. • Your team will be a growing team of 4 close-knit, supportive, and friendly colleagues currently located in the USA.

Requirements

• At least 3 years’ experience in the Medical Device industry or medical field with specific experience in establishing and driving continuous improvement of CRM systems in a regulated environment • Experience with CRM system design, validation, training, and change management. • Experience working with and administering Salesforce. • Knowledgeable and experienced working in a regulated environment • Strong verbal and written communication skills. Ability to effectively communicate and translate highly technical information in a professional manner at all levels. • Strong analytical skills to identify issues and troubleshoot problems. • Enthusiastic, highly motivated, quick learning, creative problem solving, proactive, adaptable, and curious. • Organized planner with project management capabilities a plus • Experience with Sales Cloud, Service Cloud, and Field Service Lightning a plus. • Experience working with Quality and Compliance (QMS & PLM systems) a plus. • Experienced and proficient with the Atlassian JIRA & Confluence a plus.