Technical Customer Support Analyst - Tier 2

October 16

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Professional Instrumentation • Industrial Technologies • Healthcare Solutions • Precision Technologies • Software-Enabled Workflow Solutions

10,000+

💰 Post-IPO Equity on 2020-03

Description

• A job at Provation is your chance to make a difference in the lives of medical professionals and their patients. • The Technical Support Analyst consistently delivers a personal support experience by utilizing product and domain expertise, internal tools, and teamwork. • Provide exceptional customer support to all Provation customers. • Maintain professional, friendly approach with customers. • Ensure Service Level Agreements are being met. • Troubleshoot and resolve complex issues. • Document action plan and update case information. • Assist with one or more special projects, as needed and directed by support management.

Requirements

• Two-year or four-year college degree or equivalent work experience • 2+ years of working knowledge for: • Computer operating systems • Software troubleshooting techniques • 4+ years of previous customer support experience is preferred • Experience managing escalated customers • Some experience with Oracle, SQL, Computer Sciences, HL7 interfaces is a plus • Experience in the healthcare industry is a plus