Director of Professional Services

2 days ago

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FreeWill

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We build technology that empowers both donors and fundraisers to make the most meaningful donations of their lives.

Planned Giving • Development • Marketing • Technology • Estate Planning

51 - 200

💰 $30M Series B on 2022-03

Description

• FreeWill is an award-winning, social-good startup. • Partnered with 1,500+ nonprofits supporting our mission. • Raised more than $10B in bequests. • Seeking a Director of Professional Services. • Responsible for growing the existing department. • Leading the development of new offerings. • Hiring and managing a team to provide services. • Managing the profitability of the business unit. • Ensuring consistent and high-quality delivery of services.

Requirements

• 8+ years of experience in professional/custom services in a SaaS environment • 3+ years experience managing people in a services model at a SaaS company or at an agency is a plus • Previous experience working at or with nonprofit tech companies is a plus • Experience running customer engagements and managing all aspects of customer expectations and project delivery • Experience working interdepartmentally with sales and customer success teams to ensure proper roll out and implementation of services • Experience project managing microsite customization with third-party CMS platforms (e.g. Wordpress, Drupal, Squarespace) • Ability to identify and drive the right core metrics and key performance indicators to ensure optimization for team performance and efficiency • Superior communication and presentation skills and fine-tuned attention to detail • Comfort moving quickly in a fast-paced and rapidly changing environment • Experience project managing custom data integration projects (especially with nonprofit CRMs) is a plus • Knowledge of web development and modern design and technical principles • Experience building and delivering new services offerings is a plus • Experience managing budgets and forecasts for a services organization • Smarts, tenacity, and kindness

Benefits

• Work from home • Unlimited PTO • Flexible hours • Competitive salary • Commuter benefits • Company stock options • 401k • Medical/Dental/Vision (some single coverage medical plans are 100% employer paid, subsidized rates for spousal, parent-child, and family coverage) • Short-term and long-term disability insurance • Life and AD&D insurance • Free One Medical membership • Paid parental leave for all parents