Senior IT Systems Engineer

November 16

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Internet • Gigabit Internet • High Speed Internet

501 - 1000

Description

• As a Senior IT Systems Engineer, in the IT Ops team, your role is pivotal in ensuring smooth operations and comprehensive support for our broader Operations team within GFiber. • Drive efficiency by automating processes and leveraging your industry technical expertise, strategic mindset, and leadership abilities to partner with Ops to implement business impacting IT solutions. • Foster strong relationships with operations to deeply understand their business processes and IT needs. • Diagnose and troubleshoot network and software issues promptly, ensuring minimal disruption to operations. • Resolve complex hardware, software, and networking challenges efficiently to maintain high availability. • Proactively identify opportunities for IT solutions that streamline operations processes and enhance productivity. • Collaborate with the operations team to implement scalable IT systems and infrastructure solutions.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent practical experience. • 5 years of experience as a Systems Engineer or Administrator in a Corporate IT environment. • 5 years of experience with Apple OS and Google Workspace. • Experience in field service technical support role responsible for troubleshooting fleet management, and/or dispatching applications. • Experience setting standards and managing Field Technician’s IT equipment. • Experience configuring and managing Dispatch and Fleet Management Systems. • Experience in managing projects in an Agile environment (e.g., Scrum). • Experience with mobile device management solutions (e.g., Jamf). • Experience in supporting a telecom operations department. • Experience with any scripting language (i.e. Python). • Ability to use written and verbal communication to explain fixes and ideas to technical and non-technical audiences.

Benefits

• bonus • cash award • benefits