Team Manager - Operations

21 hours ago

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Gigmo Solutions

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customer support • Artificial Intelligence • Gig Workers • Gig Economy • IT Support

51 - 200

Description

• Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience across multiple countries. • Expertise in transforming customer support using curated Gig workforce and AI technologies. • Role requires managing team operations, aligning support goals with business objectives. • Monitor KPIs, delegate tasks, improve efficiency, handle customer issues, and provide training. • Requires strong leadership, analytical skills, problem-solving capabilities, and excellent communication. • Permanent work from home position, as per industry standards.

Requirements

• Graduate with minimum 4-6 years of Experience as Team Manager/ Team Lead in Technical Support Process or operations role. • Should have good knowledge in MS office • Strong leadership and team management skills. • Excellent communication and interpersonal skills. • Analytical mindset with the ability to use data for decision-making. • Familiarity with customer support software and tools. • Problem-solving skills and the ability to handle escalated customer issues.