Technical Account Manager - Cloud Solutions

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Grass Valley

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manufacturing management • global services • television broadcast equipment • live production • news

1001 - 5000 employees

Founded 1960

📱 Media

💰 $36M Venture Round on 2001-06

Description

• Grass Valley is looking for a Cloud Solutions Technical Account Manager to demonstrate industry leading customer service and provide innovative solutions that help to resolve our customer’s various broadcasting challenges. • GV TAM works collaboratively with our end-user technical and business teams. • The TAM serves as a strategic resource to help our customers plan for success and optimize their technical investment in our cloud solutions. • GV TAM provides proactive guidance based on a solid understanding of business operations and goals, and their unique technical environment. • GV TAM provides industry best practices and a wealth of knowledge for our current and future cloud solutions and services. • GV TAM also monitors active and historical case trends to pass along insights and best practices. • Our TAM highlights opportunities to optimize current deployments and recommend other products that would complement existing solutions. • Orchestrate the onboarding experience, with a focus on adoption and support. • Streamline engagements with GV technical delivery teams and product teams. • Anticipate the technical impact of changes through mitigation techniques and best practices accumulated from previous delivery experience. • Mitigate risk by identifying critical path items and ensuring remediation plans are executed. • Maximize ROI in GV products and services. • Orchestrate the technical value across GV offerings. • Advocate for and drive technical issues to resolution and provide updates. • Plan regular proactive operational reviews with team members to discuss key areas. • Represent and advocate for future needs during GV product lifecycle planning. • Collaborate with the GV System Team (or other groups within GV) to understand technical impacts and readiness to ensure the success of GV solutions. • Prepare Business performance reports on operational metrics and coordinate with customer technical leads to review progress.

Requirements

• 5+ years’ experience in working with Cloud Solutions • Degree qualified or equivalent combination of skills and experience in the Broadcast Industry • Previous customer facing experience as a technical lead/TAM • Ability to manage multiple tasks and projects in a complex environment. • Demonstrated ability to adapt to new technologies and learn quickly • Presentation skills: equally good with both large and small audiences • Knowledge of Broadcast Video and Audio formats. • Knowledge of Storage Systems (HDD, SSD, NAS, Cloud Storage…) • Working knowledge of server-based applications and computer networking • Exposure to computing security concepts/best practices • Knowledge on & with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools • Solid cloud technology knowledge (AWS, Azure or Google Cloud (Preferred)) • Deep understanding of one or more of the following areas: Access/Transport/Core network analytics and troubleshooting IP/MPLS/SR Network protocols and architectures • Understanding of Intent Based Networking • Network operations automation • RAN engineering process automation • Cloud-Native Network Functions (CNFs), microservices • Data Warehouse, Big Data and advanced analytics solutions • On-prem Data Lakes, Cloud solutions in public clouds (GCP, AWS, Azure) • AWS understanding of DevOps, DataOps and MLOps

Benefits

• Competitive compensation package • Comprehensive benefits including a flexible time off policy • Energizing and supportive work environment