Payor Partnership Support Specialist

Yesterday

Apply Now

Receive Emails with Similar Jobs

growtherapy

WebsiteLinkedInAll Job Openings

1 - 1

Description

• About us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. • We are looking for a Payor Partnership Support Specialist to join Grow Therapy! • This position will report directly to the Manager of Payor Partnership Support. • Please note, this is a remote position with a work shift of Monday - Friday, 12pm-9pm EST. • Answering live calls, chats and emails from our clinicians and clients. • Collaborating with other teams within the Customer Operations Department to help solve roadblocks for our stakeholders. • Working with the RCM and Engineering teams to find resolutions to bugs and billing issues.

Requirements

• You have at least 2 years of experience in customer support (healthcare, billing or contact center) • You have at least 1 year of experience assisting customers over the phone • You can easily pivot and multitask • You can adapt easily to an ever changing environment • You have very high attention to detail • You desire to work in a contact center environment • You have a positive, problem-solving attitude • You are a naturally empathetic individual • You have experience with/knowledge of health insurance/billing • You stay cool, calm and collected under intense interactions • You have a consultative and empathetic attitude • You have an intermediate level of technical understanding • You have experience working with large databases and multiple tools simultaneously

Benefits

• The chance to drive impact within the mental healthcare landscape from day one • Comprehensive health insurance plans, including dental and vision • Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to): • Flexible working hours and location (remote OR in-office, your choice!) • Flexible Time Off • Company-wide winter break • Mental health mornings (2 hours each week) • Team meditation • Wellness Stipend • In-office lunch and biweekly remote lunch on us! • Continuous learning opportunities • Competitive salary • The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities