Field Implementation Specialist

October 22

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Haemonetics

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Blood collection and separation technologies • surgical blood salvage systems • diagnostic products • software and information technology platforms • consulting services

1001 - 5000

Description

• Plans, schedules and execute all aspects of Haemonetics TEG® system implementations according to strict deadlines and within budget. • Engages and manages customer Laboratory, IT and clinical resources and ensuring quality control throughout projects. • Responsible for on-site device setup, configuration, operator training and validation of analyzer. • Provides services such as on-site installation, software and hardware configuration, product support, trouble shooting of Haemonetics equipment. • Works extensively with customer to validate analyzers. • Provides operator training for Haemonetics software and devices. • Supports analyzer testing and evaluating calibration reagents and QC controls. • Conducts tests using calibrated pipettes in a clinical, laboratory or research setting. • Leads, facilitate, coordinate, and track day-to-day activities required to ensure the project is completed on time. • Communicates progress and outcomes against tasks to internal and external stakeholders. • Demonstrates effective communication and engagement with customer. • Ensures complete project closure including customer acknowledgement, equipment and materials reconciliation, and transition to Customer Support. • Utilizes time, project-and support-tracking tools. • Resolves and/or escalates issues in a timely manner. • Adheres to and follows Haemonetics policies and procedures.

Requirements

• Experience implementing and supporting laboratory, medical technology or clinical solutions in healthcare desired. • IT and/or software implementation experience desired. • Strong written and verbal communication skills required. • Ability to travel up to 65%. • Extensive overnight travel as required. • East coast customer coverage - Candidates must be located near a major airport. • Open to New England remote with strong preference for Hartford, CT; Boston, MA and Pittsburgh, PA based candidates.