Strategic Relationship Manager

4 days ago

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Handshake

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Helping all students and recent grads find their next opportunity.

Technology • Education • HR • internet • careers

501 - 1000

Description

• As a Relationship Manager you are responsible for ensuring your education partners are healthy, happy, successful, and retained. • You will create repeatable and reusable tactics for driving engagement across our university partners' teams, which could include everything from webinars, email nurture, product hooks, etc. • You will channel the voice of the customer both quantitatively and qualitatively to rally the necessary people and highlight success. • You will report to the Manager of Education Success, working closely with customer support, sales, and marketing to deliver a world-class customer experience and drive our business through renewals and expansions. • Answering questions regarding the Handshake product daily. • Identifying, diagnosing, and helping customers resolve data health issues. • Expanding and deepening product adoption and usage amongst your career center partners. • Gathering, documenting, and sharing best practices on how university partners can better leverage the platform to drive student engagement. • Deeply learning and understanding the career services space (operations, structure, and metrics). • Consulting with university partners on their workflows to help them adapt their processes to the Handshake product and achieve student success. • Responding to detailed inquiries that require leveraging technical product knowledge combined with your strategic understanding of Handshake and our goals. • Owning the core and executive relationships and ultimate success for a defined segment of university partners. • Effectively navigating a complex and nuanced set of relationships to build and maintain trust at scale. • Implementing the program of recurring and on-demand touchpoints with partners. • Transforming, deepening and leveraging relationships at varied levels with partners which may include developing collaborative programs, specialized meetups and tailored presentations upon request. • Maintaining acute awareness of staff make-up at partner schools and ability to assist with the transition of new team members. • 60-70% travel required: Conduct on-site visits with all partners and engage in strategic small group gatherings. • Ensuring successful implementation for all new partners and partner offices in your book of business. • Ensuring high and swift renewal rates. This may include the management of detailed contracts and security requests that are nuanced to each partner. • Tracking detailed subjective health assessments to pair with data-driven account health score. • Collaborating with Handshake’s Product and Engineering Teams to ensure that customer needs are met in an efficient and timely manner. • Understanding trends with your accounts via data reporting and dashboards and taking appropriate actions to keep account health high. • Using Industry landscape, current HigherEd trends, historical relationship health and product to articulate/advice/suggest clear actions.

Requirements

• Deep understanding of the higher education landscape and in depth product knowledge. • Proven experience with SaaS and/or ability to quickly learn tech stack. • Experience building relationships with customers and navigating complex or difficult conversations. • Experience handling multiple simultaneous priorities. • Excellent communication skills and strong executive presence. • Ability to prioritize workload while maintaining high attention to detail. • Ability to internalize changing messaging and rapidly incorporate into customer convos. • Highly curious with “discovery” mindset. • High degree of technical aptitude. • Ability to think critically and empathetically about the customer’s needs. • Add value to a team environment by demonstrating enthusiasm and a collaborative spirit. • Adaptable to evolving business needs and willingness to contribute to process improvement. • Analytical, methodical approach to identifying challenges and measuring impact.

Benefits

• Equity and ownership in a fast-growing company. • 16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents. • Comprehensive medical, dental, and vision policies including LGTBQ+ Coverage. We also provide resources for Mental Health Assistance, Employee Assistance Programs and counseling support. • Handshake offers $500/£360 home office stipend for you to spend during your first 3 months to create a productive and comfortable workspace at home. • Generous learning & development opportunities and an annual $2,000/£1,500/€1,850 stipend for you to grow your skills and career. • Financial coaching through Origin to help you through your financial journey. • Monthly internet stipend and a brand new MacBook to allow you to do your best work. • Monthly commuter stipend for you to expense your travel to the office (for office-based employees). • Free lunch provided twice a week across all offices. • Referral bonus to reward you when you bring great talent to Handshake. • 401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year. • All full-time US-based Handshakers are eligible for our flexible time off policy to get out and see the world. In addition, we offer 8 standardized holidays, and 2 additional days of flexible holiday time off. Lastly, we have a Winter #ShakeBreak, a one-week period of Collective Time Off. • Family support: We partner with Milk Stork to provide comprehensive 100% employer-sponsored lactation support to traveling parents and guardians. Parental leave coaching and support provided by Parentaly.