Customer Service Representative - CPAP

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Hart Medical Equipment

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Home Medical Equipment • Respiratory Therapy • Sleep Therapy • Mobility & Ambulatory Products • Diabetes & Therapy Supplies

201 - 500

Description

• Provides exceptional service as the first point of contact for customers. • Takes orders, answers questions, handles complaints and troubleshoots problems. • Assists all internal and external customers in a professional manner. • Engages in active listening with customers, confirming or clarifying information and diffusing angry customers. • Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services.

Requirements

• High school diploma or general education degree (GED). • 6 months of relevant customer service experience preferred. • Excellent interpersonal, written and oral communication skills. • Customer service orientation • Attention to detail • Good data entry skills • Proficiency with computers, with strong typing skills • Ability to work in a fast paced environment.