Research Director - Methodology & Insights

2 days ago

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An Employee-Owned Company

Software Development • Grants Management • Loan Administration • Digital Government • International Development

1001 - 5000

Description

• 30,000 products are launched every year, and 90% of them fail. • Highlight is the first and only end-to-end agile product testing platform, enabling the efficient collection of scaled product performance data. • Brands like Nestle, P&G, and Estee Lauder rely on Highlight for competitive benchmarking, pre-launch formulation testing, in-market product renovation, and more, to optimize product success. • Highlight, launched in 2021, has seen runaway growth and scale, having tested hundreds of products at a fraction of the time and cost of traditional analog methods, and becoming the dominant SaaS platform in the product testing space. • Highlight is a woman-owned, minority-owned startup on a mission to create better products for people and the planet. • We’re a diverse and collaborative team committed to fostering an environment of innovation, impact, and growth. • Highlight is looking for talented and energetic individuals who are motivated and driven. • We are focused in 2024 on bolstering our team of functional experts whose contributions will deepen relationships with core customers, defend the unique value we’re providing today, and propel future growth with existing accounts and prospects. • As part of the Customer Enablement team, you will ensure Highlight is operating according to industry standards, presents our capabilities with a unique point of view, and goes to market with a best-in-class consumer insights toolkit. • You will combine your business acumen, knowledge of the competitive landscape, and deep research knowledge to help customers leverage the power of Highlight across the new product development lifecycle.

Requirements

• 7+ years experience designing and executing research studies, including expertise in survey design, sampling techniques, data collection methods, qual and quant analysis, report writing, and presentation of results. • Strong solution design experience and experience implementing custom solutions for enterprise customers, that have led to measurable account growth. • Deep understanding of product testing technologies/vendors, emerging research trends, and their business implications; ability to explain research concepts in a non-technical manner as they relate to business value is a must. • Experience in statistical analysis software such as SPSS, R, or Python, with a strong understanding of statistical concepts, techniques and advanced methods (TURF analysis, Crosstabs analysis, MaxDiff, forecasting, benchmarking). • Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights, impactful visuals, and storytelling reports. • Strong communication skills, with the ability to convey complex findings and recommendations to customers and experience leading insights presentations, workshops, training, and enablement sessions. • Detail-oriented mindset with a commitment to accuracy and quality in research and analysis. • Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects simultaneously.

Benefits

• Health insurance (medical, dental, vision) with 100% premiums covered • Unlimited PTO • Flexible, remote WFH culture • Access to the iconic Hearst Tower & its facilities in NYC (should you be in person) • Starting salary for this position is ~$100,000 - $130,000