Customer Success Leader

November 13

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Horizon3.ai

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cybersecurity • penetrationtesting • AI • purpleteams • infosec

51 - 200

Description

• Get to Know Us: Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to enabling organizations to proactively find, fix and verify exploitable attack vectors. • What You’ll Do: Manage a portfolio of enterprise and strategic accounts to achieve long-term success. • Develop strong relationships with customers, understanding their unique cybersecurity requirements and tailored offerings. • Act as a customer advocate, relaying customer feedback to our internal teams. • Guide clients through onboarding processes to maximize value from NodeZero. • Proactively identify customer needs and potential challenges.

Requirements

• 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment. • In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferred. • Exceptional communication, interpersonal, and customer service skills. • Strong analytical skills with the ability to identify user trends and discern customer needs. • Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess). • Ability to work independently and in a team, establishing successful customer-focused initiatives. • Excellent problem-solving skills with the ability to identify issues, resolve them quickly, and prevent them from reoccurring.

Benefits

• Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive. • Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities. • Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking. • Remote Work: We are a 100% remote company. Enjoy the flexibility to work in the way that supports you and brings out your best. • Competitive Compensation: We offer competitive salary and benefits which includes health, vision & dental care for you and your family, a flexible vacation policy, and generous parental leave.