Technical Support Engineer

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InfluxData

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Database • IoT • Monitoring • InfluxDB • Telegraf

201 - 500 employees

Founded 2012

🔌 API

☁️ SaaS

🤝 B2B

Description

• InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. • Join our growing support team to level up on cutting-edge technology, Golang, SaaS operations, and to collaborate with our wide range of customers and partners. • Respond to support questions from our range of customers, collaborate with developers and product teams on characterizing, reproducing, and fixing issues, host webinars, and work with our open-source community.

Requirements

• Experience in a customer-facing position as a front-line engineer/technical support engineer • Excellent written and verbal English communication skills • Empathy for people facing technical challenges • 5+ years of technical work experience: technical support, development, engineering, etc. • Profound knowledge in database concepts, automation, monitoring, templating, APIs, and Linux based CLIs • Knowledge of Networking and HTTP(S) • Expertise in at least in one of the following: SQL, Python+NumPy/SciPy, R, Matlab, Haskell • Proficiency integrating with AWS, Azure, GCP, and their associated Kubernetes environments • Exposure to AWS Lambda (or equivalent), RDS, S3 (or equivalent) • Advanced data manipulation skillset in Parquet, JSON, and CSV formats • Familiarity with system monitoring tools and practices (Nagios, Zabbix, Zenoss, Sensu, etc.) • Git or other version control systems experience

Benefits

• Medical/dental/vision insurance with 100% coverage for employees and dependents • Company contribution to your FSA • Flexible Time Off - take the time you need • Life Insurance, short and long term disability insurance • 401(k) • Wellness programs • Annual professional development budget • Financial planning and legal advice