Senior SMS Compliance and Operations Specialist

16 hours ago

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A2P SMS messaging • Mobile operators solutions • 2-Factor Authentication • Operator partnerships • Telecommunications

1001 - 5000

💰 Debt Financing on 2021-11

Description

• As a Senior SMS Compliance & Operations Specialist, you’ll support internal and external customers as it relates to U.S. messaging campaigns • You’ll ensure that all compliance standards are upheld – bringing carrier satisfaction and maintaining direct connections – while delivering in an accurate and timely manner • Own, update, and maintain compliance enablement materials • Serve as escalation point for team members • Attend and lead external and internal meetings associated with Compliance and Operations • Ensure the highest degree of customer experience to both internal and external clients • In collaboration with Operator Partnerships, maintain carrier scorecards applicable to compliance-related tasks to retain direct carrier connections • Perform an internal analysis of Mobile Network Operator (MNO) registration timeframes • Report on Requests for Information (RFIs), certification trends, and analyze improvement standards • Form and lead partnerships with cross-functional teams to improve efficiency, processes, and performance that accelerates and achieves our company’s business goals • Keep abreast of industry changes and maintain knowledge of compliance standards; participate in training and Continuing Education sessions as it relates to your role • Collaborate and share knowledge with cross functional teams with updates when applicable • Partner with other teams/departments for assistance with escalations and making process improvements

Requirements

• Industry experience, understanding of SMS, 10DLC, toll-free, short code is required • Attention to detail and the ability to follow processes is a must-have for this role • You’re agile and able to shift priorities quickly; you enjoy multi-tasking • Thrives in variety of day-to-day tasks and is able to pivot with ease • Is resourceful; knows when to ask questions and where to go for information • Experience with managing projects, implementing processes and procedures is highly desirable • Prior experience with onboarding new customers is a plus • This role is customer focused and highly customer centric • Team player with strong interpersonal / communication skills (both verbal and written) • Prior experience working in Sales, Customer Success, Customer Experience, Customer Support, Operations, or Compliance is a plus • Strong experience in Account Management and client-facing roles where you’ve built and maintained solid business relationships • Product knowledge and/or knowledge of our competitors, carriers, and the compliance piece of the telecommunications industry • Ability to interact with all levels of the organization

Benefits

• Medical, Dental, and Vision insurance • Basic life insurance • 401(k) plan participation with company match • Short-term and long-term disability insurance • Wellness plan of up to $500/year pro-rated based on hire date • PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually • Additional leave time for marriage, relocation, bereavement, and other major life events • Twelve (12) weeks of paid parental leave • Participation in employee share ownership plan (ESOP) • Fourteen (14) paid holidays annually