Account Manager - Remote

9 hours ago

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InMoment

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Customer experience optimization • Voice of customer • Employee engagement • Social reviews & advocacy • Customer feedback

1001 - 5000

💰 $20M Venture Round on 2011-10

Description

• We are seeking a detail-oriented and proactive Account Manager with strong research expertise to manage client relationships and provide data-driven insights. • This role focuses more on client strategy, data analysis, and research to optimize service delivery rather than traditional sales. • The ideal candidate will use their analytical skills to drive client success, conduct in-depth market research, and provide actionable recommendations to improve client outcomes. • Account Managers are responsible for delivering on client post-sale experience with excellence. • They are the overall leader of client engagement - from implementation to day-to-day.

Requirements

• Bachelor’s Degree or have equivalent experience in a related field • 3-5 years of experience in Account Management, Market Research, technology, SaaS and/or CX experience • You are a champion to your clients, preparing them for success in the platform and meeting their needs • Adaptable with change and lots of moving parts • Able to quickly learn and adopt technology and processes • Able to work independently, multi-task and have good time management skills in a remote working environment • You are organized, a strong communicator and proficient in project, change and client-management

Benefits

• Unlimited PTO - We encourage all employees to recharge! • 8 Paid Holidays + 2 Floating Holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks • Medical with FSA and/or HSA (which includes an employer match up to $1,500) • Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava • 401(k) Retirement matches dollar-for-dollar for the first 1.5%, and then 50 cents on the dollar for the next 4.5%. There is a 2-year vesting period for the employer contributions • Access to financial counseling through WellCents • New Hires are eligible for benefits on the first of the month following their hire date. • No cost life insurance, short and long term disability • Robust Employee Assistance Program with podcasts, training, webinars and counseling. • Autonomy - We trust our employees and offer an extremely flexible work schedule • Fun, innovative, collaborative and supportive working environment • Inclusion and Diversity teams - Women of InMoment and InMovement • Employee rewards and referral programs with generous payouts