Project Operations Specialist

November 6

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Intellect

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Description

• As an Operations Specialist, you will be an integral part of the Strategic Wellness Advisory Team and responsible for the operational success of our mental health benefits platform to our key strategic and large client accounts. • Lead the coordination and management of the operational set-up and requests for client delivery (i.e. onsite events, webinars etc.) • Engage with users via email, chat, and call to provide support on Intellect’s services. • Offer comprehensive information on available resources and options, empowering informed decision-making. • Support provider sourcing and engagement in partnership with the Care Operations team to deliver client outcomes. • Manage provider logistical administration around sourcing and payment. • Tracking of operational data and metrics, analysis of insights and driving projects to achieve outcomes. • Collaborate with internal teams for alignment with commercial demand and to collaborate on implementation. • Collaborate effectively with team members based in the Singapore timezone, while accommodating communication and workflow requirements for clients primarily located in EMEA time zones.

Requirements

• Experience within the tech startup space and ideally (but not required) within the Healthcare / Patient experience-related / Employee Assistance Program (EAP) industry. • Strong operational background, able to get hands on in developing and ensuring adherence to processes from ground-up. • Strong in data management, project management and scenarios analysis utilising spreadsheets and databases. • Effective in communication and in working on projects cross-functionally. • Thrive in meeting tight deadlines and managing priorities under pressure