Senior Director, Claims and Client Services

November 5

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Intercare Holdings Insurance Services

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Workers'​ Compensation Claims Administration • General Liability Claims Administration • Professional Liability Claims Administration • Bill Review Services and Network Services • Utilization Review

201 - 500

Description

• This is a dynamic leadership position that reports directly to an Associate Vice President of the Liability Division. • This position is multifaceted and includes the following primary areas of focus: Culture, Management, Operations, Marketing & Growth. • Our culture is defined by Core Values: INTEGRITY, COLLABORATION, ACCOUNTABILITY, RESPECT, EXCELLENCE. • The leader is responsible for growth, development and productivity of a team of 3-6 and the success of various programs managed by the team. • This includes responsibilities such as education, training, internal and external meetings, contract renewals, and ensuring compliance with national statutory and regulatory requirements for claims management. • The leader must actively network with clients and other service providers to cultivate new business and prepare for national speaking opportunities.

Requirements

• Juris Doctorate (JD) or Bachelor’s Degree is preferred. • Minimum of five years’ experience managing liability claims and/or defending medical professional and general liability lawsuits is required. • Specific experience and knowledge of national claims management rules and regulations for liability claims management is essential. • Ability to read, analyze, and interpret insurance policies, statutes, legal opinions, general business periodicals, professional journals, technical procedures, and governmental regulations. • Ability to write complex coverage letters, reports, business correspondence, procedure manuals, and correspondence to clients, colleagues and industry peers. • Ability to effectively present information, both verbally and written, and respond to questions from groups of managers, clients, customers, and the general public. • Fluent spoken and written English is required. • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. • This position requires strong problem solving and analytical skills. • It requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. • It requires the ability to deal with problems involving several concrete variables in standardized situations. • To perform this job successfully, an individual must be proficient with Word, Excel, Outlook, PowerPoint, RMIS software, Zoom, TEAMS, WebEx, GoToMeeting and other tele-video conferencing software and apps. • Home state adjuster and/or law licensure are strongly preferred.