VP of Client Experience

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Jenzabar

WebsiteLinkedInAll Job Openings

Software, Strategies, and Services for Higher Education

501 - 1000

💰 $60M Private Equity Round on 2000-04

Description

• The Vice President of Client Experience will oversee several key departments, including Learning and Development, Support, Client Success, Sales and Solutions Consulting, managing a team of 3-6 direct reports. • Ensure client satisfaction, facilitate the achievement of client goals, and contribute to the company’s overall growth and success. • Requires exceptional leadership, strategic acumen, and a comprehensive understanding of the client experience, while promoting a culture of excellence and innovation.

Requirements

• 20+ years' experience in leading client-facing roles • 10+ years of growing management experience • Ability to manage influence through persuasion, negotiation, and consensus building • Strong empathy for clients AND passion for revenue and growth • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level • Analytical and process-oriented mindset • Demonstrated desire for continuous learning and improvement • Enthusiastic and creative leader with the ability to inspire others • Proven problem-solving and decision-making skills, with the ability to think strategically and find innovative solutions • Highly skilled at presenting in large groups, both in-person and virtually, and managing challenging or escalated client situations • Proven success in the management and direction of Client Experience Teams in a software/technology company • Higher education experience required

Benefits

• Medical Insurance • Life Insurance • Dental Insurance • Vision Insurance • Paid Vacation • Paid Sick Days • Paid Parental Leave • Paid Holidays • Short Term Disability • Long Term Disability • 401K • Educational Assistance