Helpdesk Analyst

October 8

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Jonas Software

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Enterprise Management Software • Club Management Software • Construction Software • Leisure Fitness & Sports • Attractions

1001 - 5000

Description

• Provide Tier 1 support for technical issues related to our software and Windows operating systems. • Offer assistance and resolve issues through efficient Help Desk support. • Maintain and develop new workstations and workstations builds • Administer and maintain end user accounts, permissions, and access rights • Provide effective verbal, written and interpersonal communication • Continue to seek customer focused opportunities to increase internal client satisfaction and strengthen client relationship • Coordinate IT tasks related to new employee onboarding • Provide orientation and training to end users for all modified and new systems • Proficient in Microsoft Office products (Outlook, Word, Excel, PowerPoint). • Ability to troubleshoot basic network connectivity issues related to Windows operating systems.

Requirements

• College diploma or university degree in a technical field and 1-2 years equivalent work experience • Working technical knowledge of Windows 10\11, Server OS Windows Server 2019 and higher and Linux Systems • Knowledgeable in application support experience with Microsoft Active Directory, Microsoft Exchange, MS 365, Microsoft Hyper-V, VM-Ware and Cisco devices. • Comfortable deploying systems and imaging • Experience with Dell and Cisco technology (servers and storage) is a plus • Hands-on hardware troubleshooting experience • Prior customer service experience in the software industry is a plus.