Quality Analyst - Japanese Language

October 26

Apply Now

Receive Emails with Similar Jobs

Keywords Studios

WebsiteLinkedInAll Job Openings

Art Services • Engineering • Audio Services • Functionality QA • Localization

10,000+

Description

•Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. •We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. •Join us in our mission to build engaging player communities and offer outstanding experiences! •As a Quality Analyst you will support operations in enhancing its Quality of Service through providing independent and objective transaction monitoring to consistently deliver excellent customer experience and best in class service of tasks performed by representatives in order to maintain client confidence and loyalty. •You will also conducts transaction monitoring of agents’ calls / e-mails / or any back office work and provides feedback for the agents’, process and project improvement.

Requirements

•Minimum of 1 year experience in a high functioning quality organization within a contact center industry. Total of 2 years work experience in a contact center industry. •Native level Japanese & Business Level Communication skills in English.

Benefits

•雇用形態：契約社員 •社会保険完備 •時間外手当支給 •交通費支給（月額 3 万円を上限とし、オフィスへの出社日数に応じて実費支給） •在宅勤務手当（社内規定による） •健康診断（年1回） •インフルエンザ予防接種補助 •従業員アシスタントプログラム •従業員持ち株会 •社員紹介制度 •語学プログラム（日本語／英語のレッスンサポート、資格取得サポート） •社内イベント（お花見、BBQ、忘年会などオフラインでのイベントも多数🎉）