Training and Documentation Team Lead - Customer Service

3 hours ago

Apply Now

Receive Emails with Similar Jobs

Leadtech Group

WebsiteLinkedInAll Job Openings

Internet services • UX Design • Frontend • SEM • SEO

201 - 500

Description

• We are looking for a highly motivated, team-oriented and helpful Training & Documentation Team Lead. • The Training & Documentation Team Lead is a strategic leader responsible for driving organizational effectiveness through training and knowledge management initiatives. • This role ensures that employees are equipped with the necessary skills, knowledge, and tools. • Align training and documentation initiatives with the organization's strategic goals and objectives. • Develop, implement and maintain a comprehensive training and knowledge management strategy. • Oversee the creation and maintenance of user-friendly documentation, including manuals and training materials. • Work effectively across the organization with stakeholders and subject matter experts. • Identify and analyze data to streamline processes and optimize content. • Support internal and external training departments by coordinating knowledge team efforts. • Foster a culture of continuous learning and development.

Requirements

• At least 3 years of professional experience in Training and Knowledge management. • Strong communicator with excellent written and spoken English and Spanish as well as strong linguistic and grammatical skills. • Confident in using knowledge and learning management systems. • Experience in optimizing internal knowledge documentation (both in terms of content and structure as well as search efficiency) as well as in developing and pursuing adequate strategies. • Experience applying AI technologies in an educational or professional context. • Experience designing and implementing AI systems for tasks such as content generation, data analysis, or adaptive learning. • Business planning, industry knowledge, strategic thinking and leadership skills. • Structured, self-organized and have a strong analytical and data-oriented mindset. • Adept at stakeholder management and thrive in a changing environment where decisions have to be made quickly. • Experience leading cross-functional teams and managing complex projects.

Benefits

• Top-notch private health insurance — includes dental and psychological services • Full-time, permanent contract • Flexible time off, no blackout dates, plus your birthday, Christmas’ Eve and New Year’s Eve off • Remote work OR come into the office if you prefer! • Flextime (7 – 9:30 a.m. / 3:30 – 7:30 p.m) • 35-hour week in July and August (free afternoons here we come!) • Enhanced career path designed just for you • External training budget • Other: ticket restaurant, nursery tickets • Budget for team-building activities • We celebrate all company landmarks • And when you come into the office, you’ll get free coffee and snacks, fresh fruit, and can enjoy our game room and the cool terrace overlooking the Mediterranean