Client Services Representative - National Accounts

2 days ago

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Rentokil Pest Control North America

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Termite Control • Bed Bug Control • Vegetation Management Services • Bird Control Services • Bioremediation

10,000+

Description

• Responds to customer inquiries. • Ensures that service requests are dispatched appropriately to the assigned branch. • Communicates effectively with colleagues, customers, and branches to resolve concerns. • Enters and maintains new client set-up information and all client account data changes in corporate database system(s). • Ensures all relevant tasks associated with all National Accounts are completed in accordance with contractual obligations. • Answers customer/client requests or inquiries concerning services, products, and concerns that may arise. • Utilizes operational system to process service requests promptly. • Updates all client information in corporate database and maintains the accuracy and integrity of the data. • Ensures that billing methods, pricing, and tax codes are properly entered and assigned. • Ensures service protocols and service specifications are sent with service tickets. • Notifies partners, account managers, and sales teams of account changes and client concerns. • Compiles and sends Service Program materials. • Communicates new site information to branches. • Processes and communicates any and all customer account changes to include but not limited to cancellations, frequency changes, downgrades, service skips, etc. • Escalates repeated concerns or unsatisfactory service concerns according to written process. • May assist in mentoring new colleagues.

Requirements

• High School Diploma / GED required • Some college preferred but equivalent work experience is acceptable • 1-3 years customer service experience • 3-5 years data entry experience • 1 year in customer service, administrative, or operational roles • Must have and express a sense of urgency when dealing with colleagues and customer concerns • Must have intermediate organizational skills • Must have intermediate verbal and written communication abilities • Must be computer literate and an intermediate level of office applications • Written and verbal communication skills • Organizational skills • Ability to multitask • Detail oriented • Ability to learn new business unit software programs as needed

Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period! • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more • 401(k) retirement plan with company-matching contributions • Vacation days & sick days • Company-paid holidays & floating holidays