Director, Customer Success - North America

3 days ago

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LivePerson

WebsiteLinkedInAll Job Openings

Messaging • Automation • Bots & AI • Artificial Intelligence • Conversational AI

1001 - 5000

💰 $2.3M Post-IPO Equity on 2012-06

Description

• We are looking for an experienced manager (Director of Customer Success) to lead our Customer Success team focused on our Enterprise and Mid-Market customer segments in North America. • This team holds a pivotal role in guaranteeing that our customers can optimize their use cases and extract the maximum value from the Liveperson platform. • Our Customer Success Managers are experts at cultivating trust-based relationships with customers, ensuring their satisfaction, and, in the long run, fostering revenue retention and growth.

Requirements

• 12+ years of customer relations experience • 10+ years in a customer-facing management role • 5+ years of experience in leading customer success managers. Senior Manager-level experience leading teams focused on customer success, product adoption & enablement for customers • 2+ years with PaaS/SaaS or other recurring revenue business models. We’d prefer working with a digital communications solution provider such as a mobile carrier or telecommunications carrier • Product, process and systems problem solver who can help identify gaps and work with Liveperson’s product teams on short, medium and long-term feature requests. • A servant-leader approach to management; you care about your team and their success both as a group and as individuals • Strong eye for business, able to effectively communicate with C-level customer executives serving as an escalation point for the team • Disciplined operator with an analytical and process-focused mentality, with a data-based approach to decision-making and assessment • Proven record of creating and maintaining strong business relationships • Bachelor's degree

Benefits

• Health: medical, dental, and vision insurance and wellbeing resources and programs • Time away: Public holidays and discretionary PTO package for flexible days off with manager approval • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability • Family: parental leave, maternity support, fertility services • Development: tuition reimbursement and access to internal professional development resources. • Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts