Technical Customer Support Specialist - English & Spanish

November 12

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Lodgify

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Get a beautiful mobile-friendly website that generates bookings • manage all your listings & calendars from one place • and accept credit card payments for your bookings

51 - 200

💰 $30M Series B on 2022-11

Description

• Provide guidance to users on different connection types. • Proactively troubleshoot more complex technical issues with clients, related to our platform integrations. • Take appropriate action and guide customers to resolve their issues. • Respond to requests for assistance via email, tickets, or chats. • Deliver excellent customer service, ensuring high satisfaction. • Maintain strong client relationships through phone, chat, email, and screen-sharing support. • Report customer feedback and issues to relevant teams and follow up as needed.

Requirements

• Experience in technical customer support or a similar role. • Strong verbal and written communication skills in English. • Patience, attention to detail, and strong logical thinking. • Ability to work independently and manage multiple priorities in a fast-paced environment. • Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk. • Positive attitude and a strong sense of responsibility. • Eagerness to learn about technology. • Availability to work in weekends.

Benefits

• The freedom to work from home. • Salary in EUR/USD! • Expense Coverage for Computers & Gadgets. • Great culture & working environment with an international team of over 60 different nationalities. • Travel to our yearly team-building events at company's expense. • Boost your earning potential with our referral program that offers paid compensation. • Dive into a career adventure with endless opportunities for growth and development. • Join us for virtual team activities.