Helpdesk Technician Level 2

December 12

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Manila Recruitment

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Recruitment • Staffing • Outsourcing • Executive Search • Headhunting

11 - 50 employees

Founded 2010

🎯 Recruitment

🏢 Enterprise

Description

• In a nutshell, as a Helpdesk Technician L2 you need to respond to and resolve incoming technical client issues and requests submitted by phone or e-mail, as well as assist with incoming escalations and projects. • Company Profile: Our client is a US-headquartered company that offers a host of technology solutions aimed at providing mature IT services in Southern California (Los Angeles, Irvine/OC, San Diego). Their two core products are: Managed IT Services, where they will be responsible for managing all, or part, of your IT operation, and a Managed Cyber Security service, where they will protect your organization from external/internal threats. • They are currently seeking for a self-starter, dynamic, and hard-working Helpdesk Technician L2 who possesses exemplary skills in being a Technician and has leadership attributes. • This is the perfect career move for someone who is looking for career growth and opportunity to participate in the transformation of a successful company. You will be inclined into working with various projects and collaboration with highly talented group of individuals supporting operations in a global scale. • Duties and Responsibilities: DAILY time entry accounting for at least 8 hours. • Documentation of Client Networks. • Small and Medium Projects. • Assist Sr. Engineers on Larger projects. • T&M service requests. • Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences. • Network Server – Experience preferred with Windows Server. • Configure file, print and remote access services. • Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup. • Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases. • Takes ownership of tasks and follows through to ensure complete resolution. • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with. • Ability to pay close attention to detail while performing technically detailed tasks. • Ability to deal effectively with stressful situations. • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members. • Ability to provide accurate time estimates for how long a task will take. • Understands that the success of individuals is measured by the success of their teams. • Ability to quickly learn new technologies through the use of self-study materials and intuition. • Ability to articulate technical information clearly and simply to non-technical people. • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution. • Is self-motivated and can be self-directed when necessary. • Enjoys sharing information, supporting others, and working on a team to achieve team goals.

Requirements

• Engineer with two to four years’ experience • Minimum 2 years’ experience –VLAN, Routing, Firewalling Support • Minimum 2 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support • Minimum 2 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support • Solid dependable engineer, follows directions and maximizes billing opportunities • Consistently receives good client feedback • Experience required with Windows desktop operating systems • Understanding of TCP/IP and troubleshooting Internet connectivity • Experience with routers and firewalls – Meraki, etc • Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network • Understanding of DNS services • Working Knowledge of Wireless Technologies • Experience with Microsoft Azure AD and O365.