Service Center Engineer

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🕒 November 4, 2025

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Manning Global AG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🎯 Recruiter

🤝 B2B

📡 Telecommunications

Recruitment • B2B • Telecommunications

Manning Global AG is one of the fastest growing staffing and managed services organizations globally, partnering with numerous Blue Chip Companies in sectors such as Telecoms, IT, ICT, Pharmaceuticals, Finance, Media, and Banking. They offer various services including temporary staffing, permanent staffing, managed services, and recruitment process outsourcing, helping individuals find their ideal job positions worldwide.

📋 Description

• Incident and Event management of multi-vendor IP, Transmission and Voice network equipment • Initial troubleshooting of multi-vendor IP, Transmission and Voice network equipment • Supporting internal and external departments in troubleshooting network and service issues • Management of order, delivery and cancellation process using prescribed workflows and tools • Communication with client end-customers (telephone, hotline, email) • Communication with client service managers and operations team (telephone, hotline, email) • Communication with internal and external suppliers and carriers (telephone, hotline, email) • Initiation, coordination and remote support of field services for installation and troubleshooting • Timely processing of events and tickets according to prescribed processes and avoiding SLA violations • Ensuring high quality of ticket processing with adequate documentation as per work instructions • Incident, Escalation and Prioritization management • Problem Management to identify and report recurring service and equipment faults • Create and maintain technical documentation, workflows and processes related to competence area • Contribute to continuous improvement of operational processes and efficiency

🎯 Requirements

• Good German, at least B2 • Good written and spoken English • Willingness to work shifts 24/7 • Cross-team support if required • Initial experience in customer support, telephone, mail, ticket system • Experience in the telecommunications and business customer sector is desirable • Initial experience with ticket-based systems • Ability to work independently and good teamwork skills • Passion and affinity for troubleshooting • Sense of responsibility, commitment and reliability • Optional: Understanding of the different types of fixed network technologies, DSL, VDSL, Ethernet, VPN • Desirable, experience with Cisco, OneAccess CPE

🏖️ Benefits

• 24x7 service coverage according to assigned shift schedule • Out of office time & bank holidays support when necessary