Client Service Manager
2 days ago
🇺🇸 United States – Remote
💵 $58.9k - $98.1k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📁 Client Services
🗽 H1B Visa Sponsor
Description
• Provide high-quality customer service regarding 401k Defined Contribution Plan. • Respond to calls from clients, brokers, & Third-Party Administrators. • Resolve escalated customer complaints and set client expectations. • Assist with team training and process improvements.
Requirements
• Minimum of 5+ years of 401k Retirement product experience required. • Excellent verbal and effective listening skills. • Strong leadership skills. • Proficient in Microsoft Office applications. • Attention to detail and commitment to quality. • Excellent organization and multi-tasking skills.
Benefits
• Customizable benefits including health, dental, mental health, vision insurance. • Adoption/surrogacy and wellness benefits. • Employee/family assistance plans. • Retirement savings plans including pension/401(k) and matching contributions. • Generous paid time off program, 11 paid holidays, 3 personal days.
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