Customer Service Representative
Yesterday
🇺🇸 United States – Remote
💵 $20 - $28 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🗽 H1B Visa Sponsor
Description
• Take care of customer needs, providing professional and high-quality service • Handle challenging customer interactions including phone, email, chat, and SMS • Determine customer needs and provide timely solutions • Empathize and prioritize customer needs • Resolve conflicts and set expectations • Identify roadblocks and escalate as needed • Work on assigned special projects
Requirements
• Minimum High School Diploma • Ability to document customer account activities thoroughly and concisely • Quick learner with new technologies and systems • Experience with Salesforce, OMS, and Vonage • High-speed internet access (minimum 100Kbps) • Space free from background noise, interruptions, and distractions • Ability to work in a fast-paced, high-volume environment • Flexibility for scheduling, including nights, holidays, and weekends • Can adapt to a pet-friendly environment • Passion for helping peers, pets, and customers • Preferred: College degree
Benefits
• 401(k) plan enrollment • Company-sponsored medical, dental, vision, and basic life insurance plans • Up to 18 weeks of paid parental leave • 120 hours of vacation per year • Paid sick time (maximum 40 hours) • 12 paid holidays throughout the year
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