Customer Service Representative - Reimbursement Agent

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Medline Industries, LP

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Manufacturing and distribution of medical supplies • Medical Devices • Supply Chain

10,000+

💰 Private Equity Round on 2021-06

Description

• A reimbursement agent reviews reimbursement requests, processes request according to procedures and Health Plan Guidelines, communicates with health plan members regarding reimbursement and accurately documents process in system. • Respond to routine and some non-routine, more complex customer service inquiries and problems via telephone. • Maintain record of calls and note customer's records as necessary to maintain consistency in service. • Place orders, track shipments, and ensure orders are shipped on-time. • Follow-up with customers as needed to get clarification on orders. • Enter data from customer service in regards to previously placed orders, locating account numbers, and identifying customer’s rush order needs. • Review customer's service needs and refer to other service departments for follow up as needed.

Requirements

• Education: High school diploma or equivalent. • Certification / Licensure: None required. • Work Experience: At least 1 year of experience working in customer service OR 1 year of Medline Customer Service Rep I experience. • Knowledge / Skills / Abilities: Experience providing customer service to internal and external customers, including meeting quality standards for services. • Experience accomplishing tasks in an optimum order based on time, importance or other criteria.

Benefits

• Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. • For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. • Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps.