Customer Marketing Coordinator

Yesterday

🇺🇸 United States – Remote

🎰 Nevada – Remote

Although this job is listed in Nevada, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎡 Marketing

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MedTrainer

WebsiteLinkedInAll Job Openings

E-Learning • OSHA Compliance • Regulatory Compliance • Learning Management • Risk Prevention

201 - 500 employees

⚕️ Healthcare Insurance

📋 Compliance

☁️ SaaS

💰 $43M Series B on 2022-04

Description

• Drive Customer Retention & Growth: Build and manage programs that keep customers engaged, happy, and coming back for more. • Champion Referral Programs: Promote and manage a referral program with a 96% win rate —driving awareness and growth while ensuring participants are rewarded. • Create Memorable Events: Organize in-person dinners, virtual leadership summits, roundtables, and customer award programs to deepen engagement and foster relationships. • Build Customer Advocacy: Lead campaigns to gather reviews on platforms like G2 and Capterra, ensuring MedTrainer stays ahead of competitors. • Foster Community Connections: Send swag, manage online forums, and create spaces where customers can connect, share, and shine. • Support Customer Thought Leadership: Identify and collaborate with customers for webinars, case studies, and testimonials to showcase their stories and success with MedTrainer. • Gather Insights & Stats: Conduct customer research, surveys, and ROI analysis to inform strategies and continuously improve the customer experience. • Collaborate on Communications: Work with internal teams to deliver impactful upsell campaigns, product updates, and educational content tailored to customer needs.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field. • 3-5 years of relevant marketing experience or a similar customer-focused role. • Excellent communication skills and a talent for creating engaging, customer-centric content and experiences. • Must have strong organizational and project management skills, as well as attention to detail. • Ability to maintain collaborative mindset in a remote environment. • Ability to effectively manage deadlines and deliverables. • Understanding of traditional and digital marketing methods and tools. • Enthusiasm for learning new programs, platforms, and technologies. • Independent, self-starter who is comfortable taking initiative and making data-driven decisions. • Bonus Experience in B2B SaaS industry. • Experience planning events. • Hands-on experience using Hubspot for email and marketing automation. • Experience using ClickUp or other project management tools. • Experience using Salesforce.

Benefits

• Remote flexibility – work from anywhere while building incredible customer experiences. • Collaborate with a passionate, innovative team that values your ideas and contributions. • Grow your career with opportunities to expand your skills and impact.