Field Services Engineer III – Nevada

🕒 5 days ago

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $60k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

⚕️ Healthcare Insurance

Healthcare Insurance • Medical Devices

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area. • Installs, operates, maintains, repairs, and modifies equipment on designated equipment. • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. • Analyzes and evaluates products and related performance. • Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time. • Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment. • Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members. • Provide testing and validation support to the manufacturer’s organization, as applicable. • Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

🎯 Requirements

• High School Diploma or equivalent required • 4 years technician, clinical field service or clinical customer support experience. • Bachelor’s degree in Bioengineering, engineering or technology field (Nice to Have). • Previous experience as Technician/Field Services within medical device industry (Nice to Have). • Experience with orthopedic anatomy, surgical protocol and medical terminology (Nice to Have). • Ability to troubleshoot with technical skills, creativity and high discipline (Nice to Have). • Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.) (Nice to Have). • Ability to read and understand schematics and engineering drawings (Nice to Have). • Familiar with the FDA 21 CFR, CGMP for Medical devices (Nice to Have). • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner (Nice to Have). • Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements (Nice to Have).

🏖️ Benefits

• Health, Dental and vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps (global well-being program) • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)