Associate Customer Support Manager - Western Region

2 days ago

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Motorola Solutions

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Public Safety • Enterprise Security • Two-way Radios • Radios • Land Mobile Radios (LMR)

10,000+

Description

• The ACSM is responsible for managing the Lifecycle Service business for customer contracts. • Ensuring customer satisfaction with service delivery and execution of service contracts. • Work closely with subcontractors, customers, and Motorola Solutions for peak performance. • Manage contract renewals, reporting, quality issues, and identify areas for improvement. • Act as a liaison for customer management and ensure Service Level Agreements compliance. • Engage in case management, oversee service contracts, and assist with billing issues.

Requirements

• Bachelor's degree OR 2+ years of experience in customer service, customer support, sales support, account management, Motorola services, IT, project management, military experience, or public safety experience. • Legal authorization to work in the U.S. indefinitely is required. • Must be able to obtain background clearance as required by government customer(s).

Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!