National Account Manager

23 hours ago

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NCR Atleos

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Enterprise technology for banking services

10,000+

Description

• Reporting directly to the Corporate Channel Director the role of National Account Manager will successfully manage some of our key corporate accounts. • Be responsible for the P&L of the individual accounts and build a pipeline of profitable new business, whilst ensuring you develop and maintain solid relationships with our existing customers. • To be responsible for specific accounts to deliver revenue & contribution targets. • Create, maintain, and build relationships with existing accounts. • Work closely with your service delivery partner; introduce and develop their understanding to the commercial aspects of the National Accounts role. • Identify all product and customer-based opportunities. • Maintain accurate customer demand forecasts for the designated account portfolios and work closely with the service assurance team to deliver agreed targets with customers on service and availability. • Identify profitable opportunities for the deployment of ATMs. • Develop and maintain a strong understanding of the marketplace realities across the market area, including the competition. • Communicating new product developments to prospective clients. • Providing management with market feedback. • To recommend strategic direction to the Corporate Channel Director and ensure disciplined implementation. • To attend various industry Trade shows and customer conferences as required. • Close deals with customers that facilitate the deployment of ATMs through to a machine’s first cash withdrawal. • Resign all accounts out of contract working with FP&A to agree a proposal. • Identify areas of improvement across existing customer ATM estate. • Report effectively on like for like decline. • Ensure any ATM which is non-productive is brought back online as quickly as possible. • Regularly visit your existing ATM estate to ensure knowledge is gained of good/poor performing ATMs. • Monthly reporting for account base. • Attend regular customer facing meetings. • Develop meeting presentations & agendas for customer meeting. • Accurately log and follow-up conference calls/meetings with necessary action points. • Plan and manage personal pipeline in line with territory and business development strategy and objectives. • Manage accounts according to commercial requirements and sales processes. • Monitor and report on market and competitor activities and provide relevant reports and information. • Record, analyse, report and administer according to systems and requirements. • Identifying contractual service commitments including service levels, services and penalty clauses. • Ensure contractual commitments are met throughout the lifespan of the account through regular analysis of performance understanding service penalty clauses and implementing early warning indicators/processes to prevent said clauses being evoked by the customer. • Liaise with all internal departments at Cardtronics UK ensuring the necessary training/notification is provided on all account specific procedures relating to the contract. • Regularly review site specific information held on the company system. • Ensure “Site Owner” information is current updating service achievements and storing account specific SLA information (Service Reviews, Reporting and SLA’s). • Improve general business information. • Improve and develop your knowledge set to ensure all the competences and skills required for the role are met.

Requirements

• Build relationships across the business & with customers. • Understanding of financial data – budgets, P&L etc. • Effective influencing and negotiation skills. • Ability to analyse data and report on trends and patterns. • Ability to pull together recommendations for change. • Strategic and hands on approach. • Be able to think and act systematically. • Pro-active, “can-do” attitude, resilient, autonomous, and driven. • Demonstrate the ability to communicate effectively with senior management and executives. • High level of attention to detail is a must. • Effective communication skills - written and verbal. • Self –driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. • A natural forward planner who critically assesses own performance. • Target driven with a people and relationship centred approach. • Possess and be able to demonstrate the company’s core values. • Understanding of Cardtronics UK key service operations. • Previous success and experience is selling into, managing relationships and large contracts for high profile accounts. • A passion for working with people and the ability to quickly build a good rapport. • Strong organisational, time management and prioritisation skills. • Ability to proactively suggest new ways of approaching tasks to provide a better service to our customer base. • Excellent planning and prioritising skills to manage a varied and sometimes pressurised workload. • Strong IT skills in Microsoft Word, Excel, Outlook & PowerPoint. • Highly organised with ability to multi-task.

Benefits

• Car allowance • 24 days holiday rising to 25 after 5 years’ service. • Competitive defined contribution company pension with Fidelity. • 50% Employer funded single private medical cover provided by Bupa, with the option to buy additional cover. • Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme. • Employee life assurance. • Employer funded Income protection scheme. • Employee Assistance Programme, with 24/7 counselling service. • Access to MYGYM discounts for membership offers and discounts. • Access to a range of lifestyle discounts.