NextGen Healthcare
EHR • financial • and HIE solutions for hospitals • health systems • physician practices
1001 - 5000
💰 Venture Round on 2015-02
Senior Technical Account Manager
September 15
NextGen Healthcare
EHR • financial • and HIE solutions for hospitals • health systems • physician practices
1001 - 5000
💰 Venture Round on 2015-02
Description
• Serve as a trusted advisor who provides advice and support to clients on services and best practices. • Support solutions, provide technical guidance and advocate for the customer. • Ensure environments remain operationally healthy whilst reducing cost and complexity. • Develop trusting relationships with customers, understanding their business needs and technical challenges. • Drive technical discussions regarding incidents, trade-offs, and risk management. • Collaborate and partner with various stakeholders. • Provide detailed reviews of service disruptions and all metrics. • Proactively problem solve and find opportunities for customers. • Troubleshoot and resolve issues in assigned technology including hardware, software, operating systems and application-related issues.
Requirements
• 5 years' relevant experience as Technical Accountant Manager or similar. • Cloud Hosting expertise with a preference towards AWS knowledge and certifications. • Experience in the medical field preferred.
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