Ontic
protective intelligence • threat intelligence • threat assessment • investigations • physical security software
51 - 200
💰 $40M Series B on 2021-11
Client Support Specialist
7 hours ago
🇺🇸 United States – Remote
💵 $65k - $75k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Ontic
protective intelligence • threat intelligence • threat assessment • investigations • physical security software
51 - 200
💰 $40M Series B on 2021-11
Description
• Who We Are • Ontic makes software for security professionals to manage risks and strengthen businesses. • We prioritize empathy and execution to ensure client safety and satisfaction. • Who You Are • An organized candidate with excellent communication skills and remote teamwork experience. • This Client Support Specialist role involves direct client interaction and issue resolution.
Requirements
• 2-3 years of experience providing Software support and/or Onboarding services across various desktop and mobile operating systems in a fast paced, browser based platform SaaS organization • Expert at managing support ticket queues and responsible for driving client requests to a timely resolution • Familiarity interacting with new and existing clients and managing client data • Experience in data analysis and product documentation • Ability to work cross-functionally with other Ontic teams • Experience working with offshore teams • Help Desk ticketing systems (Freshdesk) • Issue tracking software (Jira) • CRM software (Salesforce) • Spreadsheet software (Excel, Google Sheets) • Office tools (G Suite, Zoom, Slack)
Benefits
• Competitive Salary • Medical, Vision & Dental Benefits • 401k • Stock Options • HSA Contribution • Learning Stipend • Flexible PTO Policy • Quarterly company ME (mental escape) days • Generous Parental Leave policy • Home Office Stipend • Mobile Phone Reimbursement • Home Internet Reimbursement for Remote Employees • Anniversary & Milestone Celebrations
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