Implementation Manager

September 20

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We believe businesses around the world can be safer by serving intelligence to those who protect.

protective intelligence • threat intelligence • threat assessment • investigations • physical security software

51 - 200

💰 $40M Series B on 2021-11

Description

• Lead client onboarding and implementation processes, including conducting needs assessments, creating project plans, and ensuring successful product adoption • Conduct regular project status meetings with clients and internal stakeholders • Collaborate with cross-functional teams, including sales, development, and support, to ensure client requirements are met and expectations are exceeded • Provide ongoing client support and training to ensure continued product adoption and satisfaction • Monitor and analyze client feedback to identify trends and areas for improvement, and proactively recommend solutions to enhance the client experience • Partner with Knowledge Management to develop and maintain internal and external training materials, including product guides, FAQs, and best practices • Understand and work with large data sets, ensuring accuracy and efficiency in handling complex information • Ensure client data and information is accurate, up-to-date, and secure • Stay current on industry trends and technology advancements, and make recommendations for improvements to enhance the client experience

Requirements

• Bachelor's degree in a related field such as Business, Computer Science, or Communications • At least 5 years of experience in SaaS platform implementation, preferably in a client-facing role • Strong project management and communication skills • Excellent analytical and problem-solving skills • Ability to work independently and manage multiple projects simultaneously • Experience with software implementation methodologies and tools • Experience with system integrations, particularly in balancing various systems and ensuring smooth, seamless connections. • Proficient in discussing and working with APIs, understanding how they function and integrate with different platforms. • Strong understanding of cloud-based software and infrastructure • Ability to quickly learn new technologies and software platforms • Familiarity with tools like Google Sheets, SFDC, Domo, Pendo, JIRA