Client Success Specialist - Criminal Law & Sales Expert

September 29

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Paired

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Talent Consulting

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Description

•Paired is a global staffing agency providing remote work with top-tier talent. •Dedicated Client Success Specialist expertise in Criminal Law and Sales. •Ensuring client satisfaction with exceptional support and strong relationships. •Managing client relationships in criminal law; scheduling, billing, consultations. •Utilizing sales expertise for upselling and cross-selling legal services. •Handling high volume calls and inquiries related to criminal law. •Identifying solutions for complex client-related issues in criminal law. •Explaining criminal law services and the company's value proposition. •De-escalating situations with compassion and empathy. •Collaborating with legal team for effective service delivery. •Showcasing communication, organizational, and time management skills. •Staying updated on criminal law trends to serve clients better.

Requirements

•Prior experience in a customer service or client-facing role, preferably within the criminal law industry •Proven sales experience and expertise in upselling and cross-selling legal services •Excellent communication and interpersonal skills, with the ability to build rapport with clients •Strong knowledge of criminal law and legal procedures •Up-to-date resume complete with relevant experience, including 1-2 years in a criminal law setting •Cover letter highlighting your skillset and experience in sales and criminal law •Bilingual preferred

Benefits

•Competitive salary (USD) •Work From Home •Flexible hours