Technical Support Specialist, Japanese speaker

December 3

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Patrique Mercier Recruitment

WebsiteLinkedInAll Job Openings

2 - 10 employees

🎯 Recruitment

🤝 B2B

Description

• Patrique Mercier Recruitment Nordic is seeking a Japanese Speaking Technical Support Specialist. • Provide high-quality technical support to Japanese-speaking customers via phone, email, and chat. • Troubleshoot a wide range of technical inquiries related to automotive products. • Assist customers with clear explanations on vehicle features. • Document interactions and solutions accurately. • Collaborate with team members to enhance service quality. • Gather feedback from customers to improve support processes.

Requirements

• EU Passport or ID card is required. • Fluency in Japanese (both spoken and written) is essential, along with a good command of English. • Previous experience in technical support or a customer service role is preferred. • Strong technical knowledge related to automotive products is a significant advantage. • Excellent analytical and problem-solving skills. • A focus on customer service and a willingness to assist clients effectively. • Able to work independently in a remote environment while maintaining motivation. • Familiarity with customer support software or CRM tools is a plus.

Benefits

• Private Health Insurance • Training & Development • Performance Bonus • 2 Extra Salaries Per Year • Fully Paid Training • Great Salary • Fully Paid Relocation Package ( flight, transfer and hotel )