Director of Customer Support
Yesterday
Description
• Pirate Ship’s simple shipping software offers deep shipping discounts with no fees. • Manage and mentor the CX management team, fostering a collaborative environment. • Ensure delivery of world-class customer service across multiple channels. • Collaborate with management teams on strategic plans and performance metrics. • Develop data analytics initiatives to assess performance and operational efficiency.
Requirements
• At least 5 years of management experience in customer support or a similar capacity. • Proven track record of data-driven decision making and analytical skills. • High emotional intelligence and proficiency in change management. • Exceptional communication skills, especially in chat-based channels. • Strategic planning and project management abilities. • Intermediate to advanced computer skills, preferably with Mac OS experience. • Ability to work independently in a remote environment.
Benefits
• The pay range for this role is $150,000-$170,000 yearly USD plus a performance based bonus. • We offer 144 hours of accrued vacation time to start to keep our pirates rested & rejuvenated! • 12 paid holidays per year. • 80 hours annually paid sick time. • 100% covered medical insurance for Pirates by the company. • 100% covered dental and vision insurance for Pirates. • We offer a Traditional 401(K) and a Roth 401(K). • Full 12 weeks parental leave for parents. • One-time home office reimbursement of up to $1,500. • Wifi & snacks stipends for remote workers. • Employee recognition program where you can give and receive virtual "Tacos" redeemable for rewards.
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