Customer Support Specialist
November 8
Description
• Provide professional assistance for Star Merge players. • Help the team implement customer support processes and tools to streamline operations. • Actively respond to player inquiries, feedback, and issues, ensuring a prompt and professional resolution. • Create and maintain Help Centre articles for frequently asked questions. • Collaborate with cross-functional teams to gather insights and contribute to product improvements based on player feedback. • Maintain a comprehensive understanding of our products to provide accurate and helpful information to players.
Requirements
• 2+ years of experience in customer support, ideally within the gaming industry. • Ability to respond promptly and professionally to player inquiries. • Strong English communication skills, both written and verbal. • Experience working with Zendesk. • Nice to have: Experience with Jira, Looker or Zendesk Explore in customer support. • Proficient in speaking one of the following languages: German, French or Italian.
Benefits
• Full social package, and medical assurance according to IT Park Moldova. • Competitive salaries, reviewed on a timely basis, or personal achievements and involvement in the project. • 5 sick days, 28 calendar days of vacation. • Working in a team of talented and passionate professionals, with the ability for fast growth in professional terms. • Five days full-time, flexible working hours. • Possibility to work remotely.
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