Director of Client Success

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machine learning • healthcare • healthcare IT

11 - 50

💰 $2M Seed Round on 2020-09

Description

• Develop and execute a comprehensive client success strategy • Lead a team of Client Success Managers • Oversee the client onboarding process • Act as a senior point of contact for key clients • Continuously evaluate and improve client success processes • Collaborate with Business Analytics and Engineering • Partner with Product, Engineering, Support, and Sales teams

Requirements

• Prior professional experience in Client Success position • Strong interpersonal skills and an outgoing personality. • Demonstrate curiosity; ability to gain an understanding of management of clients and employees. • Self-starter/bias to action • Excellent oral and written communication skills. • Ability to connect with people via phone or email. • Is goal and results oriented. • Strong organizational and communication skills. • Ability to work in a fast-paced environment with multiple priorities while maintaining focus. • Technologically savvy with ability to use multiple internet and software platforms to perform duties.