Senior Customer Success Manager

13 hours ago

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Red Canary

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Threat Detection • Endpoint Detection & Response • Endpoint Security • Managed Security • Threat Hunting

201 - 500

Description

• Red Canary improves security outcomes for all, preventing breaches daily. • We protect and empower organizations to make better security decisions. • Join us in making an impact without fear of cyber threats.

Requirements

• 4+ years experience in Account Management or Customer Success role, preferably at a SaaS company. • 2+ years of information security experience required. • Willingness to “do a little more” to exceed customer’s expectations. • Ability to effectively prioritize and advance customer issues to the appropriate internal teams. • A listener first, adept at working across internal and external teams with competing priorities. • Independent and self-sufficient, focused on the needs of your customers and genuinely excited about forging a path forward when none exists. • Ability to push back on customers when in their best interest; comfortable with difficult conversations. • Strong written and oral communication skills with proven ability to initiate and build relationships via phone. • Ability to collaborate across departments to achieve customer results. • Creative problem-solving skills.

Benefits

• Very rich benefits program for full-time team members. • Focus on families and improving customers’ security.