Senior Engineer - Solutions S&SS

2 days ago

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Ricoh UK

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IT Services • Managed Document Services • Office Solutions • Production Printing • Outsourcing

1001 - 5000

Description

• The Senior Engineer, Solutions S&SS is the technical lead for both pre and post sales implementation of Ricoh's solutions portfolio. • Requires deep expertise in integrated solutions including hardware, enablement & standalone software and services. • SE will assess the customer's workflow goals, demonstrate solutions, assist in creating a return on investment, provide project management of implementations and train the customer. • Primary focus is to architect integrated hardware and software solutions that improves a customer's workflow, reduces cost and drives 100% customer satisfaction during solution implementation. • Responsible for securing customer acceptance of solution implementation plan and ongoing personal sales, technical, and business skill development.

Requirements

• Bachelors degree in computer science / information technology or equivalent experience • Minimum of 4 years experience in printing pre-sales and post-sales services and solutions implementation in environments and/or industry related experience • Strong face to face customer selling, negotiation, and relationship skills. • Supports unit sales plan through pre-sales and/or post-sales technical consulting activities presenting solutions of diverse scope where analysis of data requires evaluation of identifiable factors leading to solution ROI, proof-of-concept, Statement of Work, solution implementation, and project management throughout the customer life-cycle. • Must meet requirements of Ricoh's 5 Floor Certification training and development program for SE job type • Must have Fiery Professional Certification or equivalent field experience • Must have CMP Certification through IDEAlliance within first 6 months of employment • G7 Certification preferred • Must complete assigned Project Management Courses from Ricoh Learning Institute within first year of employment

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options. • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. • Augment your education with team member tuition assistance programs. • Enjoy paid vacation time and paid holidays annually • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.