Customer Care Specialist, German Speaker

10 hours ago

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💰 Seed Round on 2022-12

Description

• Responding to Customer Inquiries: Provide timely responses to queries across various channels. • Problem Resolution: Troubleshoot and resolve customer issues effectively. • Product Knowledge & Education: Assist customers with in-depth knowledge of the system. • Documentation & Knowledge Management: Maintain records of customer interactions. • Customer Feedback: Collect feedback to improve services. • Cross-functional Collaboration: Work with other departments to support customers.

Requirements

• C2-level German proficiency and fluency in English. • Strong communication and problem-solving skills. • Ability to work independently and as part of a collaborative team. • Prior customer support experience is a plus. • Currently based in Germany or in CET timezone.

Benefits

• Hybrid Office Model: Work your way! • One Team, One Vision, One Goal: We’re in this together! • Epic Team Gatherings: Bring our global crew together each year. • Growth and Development: Lifelong learning opportunities. • 5 Years? 5 Weeks!: Earn extra vacation after five years. • Birthday Celebrations: Take your birthday off guilt-free. • Flexible Hours: Balance work and personal life seamlessly. • Wellbeing Matters: Access to Headspace, the meditation app.